ISO / IEC 20000: 2005

ISO 20000: 2005 IT Service Management System Standard
In today's business world, IT is of great importance. However, there is growing concern over the fact that both in-house and subcontracted IT services are unable to meet the needs of businesses and customers.> A recognized solution to this problem is the ISO / To use an IT Service Management system (ITSMS) based on IEC 20000.

With this certification, you can show your customers that you meet the principle of best practice independently. The ISO / IEC 20000 is based on the internationally recognized British Standard BS 15000i and replaces it. The ISO / IEC 20000 is published in two parts:

Part One is the service management specification covering IT service management. If the audit is done, this section is made about your compliance. The minimum requirements for certification are also set out in this section.

The Second Section is the implementing regulation of the service management and best practices for service management operations within the scope of the specification are described in this section. Who does it concern? ISO / IEC 20000 is applicable to all large and small enterprises based on IT services, regardless of which region or sector in the world.

This standard is particularly suitable for external IT service providers such as IT departments, internal IT service providers and IT subcontracting agencies. Outsourcing has already made a positive impact in some of the leading IT-dependent sectors, such as Telecommunications, Finance and public sectors. First, ISO / IEC 20000 certification shows that an organization has performed adequate supervision and procedures to consistently deliver quality IT services at an affordable price.

Here are some of the most important benefits:

IT service providers are becoming more vulnerable to services that are not technology-driven but business-oriented, and external service providers are taking more jobs with this feature, which has become a contractual requirement over time, using certification as a creative privilege.

Provides the ability to select and manage external service providers more effectively More opportunities to improve the efficiency, reliability, and consistency of IT services that affect cost and services Certification audits allow for regular evaluation of service management processes that help you maintain and enhance effectiveness.

The certification process can reduce costs by reducing the amount of supplier audits. ISO / IEC 20000 is fully compliant with ITIL (IT Infrastructure Library) best practice consulting framework for ITSM operations.